Thanks for choosing our website CoconutsPalm Resort.
If you are not entirely satisfied with your purchase, we’re here to help.
This policy explains how you handle refunds. CoconutsPalm Resort makes every effort to refer refund requests to you, but reserves the right to issue a refund or not.
Though “No Refund” Policies are generally permitted, strongly recommends against this business practice because it often leads to high customer chargebacks. There are certain situations where this applies to you check below.
Choose with refund option
When you make your booking on our website https://www.resort-kohsamui.com/ you can choose with 2 types of réservation online
Refundable – Standard Rate
The cancellation is free of charge 2 days prior to the date of arrival ( 48h ). You will get 100% of what you paid the day of your reservation. After this time we charge you 100% the room rate as a cancellation fee and we are free to use the bungalows, pool villa, or room you book.
Non Refundable Rate:
For non-refundable bookings, You get the best price but there are no cancellations or changes possible. In case of a cancellation, 100% of the total amount will be charged as a cancellation fee.