Every hotel manager can learn a thing or two from Fred @ Coconut Palms. Absolutely top class manager and first class service. It’s completely obvious from the moment you arrive that he genuinely cares about you and ensuring you’re having the best stay possible. He’s always going out of his way to help, chat to you make sure everything is great.
On the first night, I had a bungalow beside the bar/restaurant (which is great if you want to be close to the entertainment, but I wanted somewhere quieter with more privacy). I told Fred the next morning and he insisted I move into one of the more secluded bungalows on the other side of the resort. He even had a member of staff moved my bags over. It really was excellent customer service.
I needed to hire a car, so Fred called a local company and within 30 minutes the rental lady was at my bungalow door.
I’m a vegan, and although they had no vegan menu, the chef cooked me a special vegan dish was absolutely delicious.”
when you will visit koh samui and you will not stay in this lovely resort, then your vacation will be not fullfill as much as posible
we stay here 5 night instead 3 because we fall in love to coconutspalm resort.
great people with big heart
on my way back from phangan i want to come here again and enjoy this chill resort and then fly home.
Really want to share my opinion about the coconut palm resort, I went there for 2 weeks with my family and 2 friends and we had an amazing time.
The whole team and the owner are there any time to make you feel like at home, they are really kind and nice.
We had a beautiful, modern and clean bedroom in front of the second pool. Cosy and beautiful place. Love to woke up every morning and see this little paradise.
The restaurant is also really good, Thaï and international menu with lot of choice and quality product.
I recommend this place if you are traveling in koh samui!”
Stayed here for a week when our son got married on the Island. The accommodation was clean and well equipped and the staff were friendly and helpful. Would definitely recommend the hotel itself but you will need to get a taxi to get to any busy nightlife in Lamai. Only 300baht and about 7-8 mins away.”
My partner and me are having a great accommodation in this resort!
The room is clean and quiet. Exactly what we wanted for our holidays!!
Stuff is smiling and helpful all the time.
Good food in reasonable prices.
Pool area clean and nice view.
The hotel location is very close to Lamai beach .
Fred and Thierry always friendly and helpful.
I will definitely come back!!!!”
We had a 3 night stay where we were looking to relax after exploring the rest of the island and we were pleasantly surprised.
The rooms are really modern and clean and the Thai food at the restaurant was delicious.
All the staff were very friendly and it was exactly what we were looking for, great value for money & would recommend to anyone looking for a relaxing stay with a nice pool area.”
Very friendly employees, helpfull. The rooms clean. Only the breakfast was cold – baked beans and other things but a good choice. A little bit of the beaten track – but very quiet and you can rent a motorcycle direktly at the resort for a normal price.”
I book the tropical room what was very clean and nice. I enjoy to stay in this room. It was very well designed, has very beautiful paintings on the wall. And you can turn on blue leds in the nighttime which light up the room for a fantastic mood. Sure you have normal lights too. The pool was very beautiful too.
The air condition was very small for that big room and dont cool the room down enough, that’s why they put an extra fan.
On the last day it stopped to work and only hot air come out.
I have breakfast with my booking to, but i just go there one time and not again.
Everything i try taste old and not delicious except the fruits are ok.
If you book this hotel, you have to know that you really need a motorbike or taxi to get to a supermarket or restaurant because everything is far.There no shops or restaurants nearby and to walk is not an option.”